CONTRACT

Online store fiziopreces.lv distance contract

IK AC Fizio, registration No: 40002209858 (hereinafter – the seller), legal address: Mirdzas Ķempes street 9-60, Riga, LV-1014, on the one hand,

and the person placing the order for the goods (hereinafter – the buyer), on the other hand, enters into such a Contract.

1. Subject of the Agreement

1.1. The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the order placed by the Buyer in the Seller’s online store Fiziopreces.lv (hereinafter – the Online Store).

2. Delivery of goods and payment procedure

2.1. The Buyer orders goods through the website of the Online Store – fiziopreces.lv, indicating the type, quantity, method of delivery of the goods to be ordered and other characteristics of the goods – color, weight, size, model.

2.2. The buyer can pay for the goods in the following ways – by using the payment tools embedded in the Online Store or by paying the invoice prepared by the seller and sent to the buyer by e-mail. The invoice is prepared electronically and is valid without a signature.

2.3. The Seller shall ensure the delivery of the goods within 30 days, from the date when the Buyer has fully paid for the product and the costs of delivery of the product, if the Buyer has chosen to deliver the product for a fee. The day of payment is considered to be the day when the payment amount is credited to the seller’s account. The seller shall coordinate the time of delivery of the goods with the buyer.

3. Right of withdrawal

3.1. The buyer has the right to exercise the right of withdrawal in compliance with the Consumer Rights Protection Law and the Cabinet of Ministers on 20.05.2014. the procedure laid down in Regulation No. 255 “Regulations on Distance Contracts”.

3.2. In case of the right of withdrawal, the product must be intact. The product may be tried only to the extent necessary to get acquainted with its technical characteristics, the nature of the product and its operation. The product can be used as much as it could before purchasing the product in a regular store.

3.3. The Buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal, if the product was used not to establish the type, characteristics and operation of this product, but for other purposes.

3.4. If the buyer wishes to exercise the right of withdrawal, the return costs must be borne by the buyer.

3.5. If the buyer has chosen to use a method of delivery of goods that is not free of charge or the least expensive standard method of delivery offered by the seller, the seller shall not reimburse the buyer for additional delivery costs.

3.6. In order to exercise the right of withdrawal, the buyer, before the expiry of the withdrawal period, informs the seller of the decision to withdraw from the contract by submitting a withdrawal form or a notice of exercise of the right of withdrawal to him by sending an electronically completed form to the e-mail: info@fiziopreces.lv or a physically completed form to the legal address of IK AC Fizio: : Mirdzas Ķempes street 9-60, Riga, LV-1014.

3.7. If, together with the withdrawal form or the notice of exercise of the right of withdrawal, the buyer also sends the product, then the product and the refusal must be sent to the following address: IK AC Fizio DPD Paku Skapis Rusova street, Rusova street 1, LV-1026, Riga.

3.8. The buyer must return the goods without undue delay and no later than within 14 days from the date when the buyer submitted the withdrawal form or announced his decision on the use of the right of withdrawal. The deadline will be met if the buyer sends the goods back before the expiry of the 14-day period.

3.9. The seller is entitled to withhold the refund of the amount of money paid by the consumer under the purchase contract until the seller has received the goods or the consumer has provided the seller with a confirmation that the goods have been returned, whichever is the earlier.

3.10. The seller must return the funds paid by the buyer within 10 working days.

4. Dispute Resolution

4.1. Within 24 months from the date of delivery of the goods, the Buyer has the right specified in the Consumer Rights Protection Law to file a claim for goods that do not comply with the terms of the contract.

4.2. The buyer may submit a claim for the goods to the seller by submitting a written application by post to the following address: Mirdzas Ķempes iela 9-60, Riga, LV-1014, or e-mail: info@fiziopreces.lv.

4.3. Copies of documents certifying the transaction, as well as other documents, if it is possible, shall be appended to the application.

4.4. The application must indicate – the given name, surname, address of the place of residence, contact details of the buyer, the date of submission of the application, the essence of the dispute, the claim and the grounds thereof.

4.5. The application will be reviewed within 15 working days from the date of its receipt, sending a reply to the contact address indicated in the application.

4.6. If the claim is found to be unfounded and the buyer does not agree to the recognition of the claim as unfounded, the buyer has the right to use the alternative dispute resolution options specified in regulatory enactments.

Information on out-of-court dispute resolution options: http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process

http://www.ptac.gov.lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze.

5. Data processing

5.1. By entering the necessary information when placing an order, the buyer confirms that he has read and agrees that the data provided by him is used so that the seller can accept the buyer’s order and deliver the goods in accordance with the requirements of the regulatory enactments of the Republic of Latvia. By entering the information, the buyer agrees that notifications related to the processing of the buyer’s order will be sent to the specified e-mail.